I recently attended TM Forum’s Management World Americas in Orlando, the largest BSS/OSS event in the industry. The key theme of this year’s event was about how to unlock new monetization opportunities as carriers look to recoup network investments. One approach discussed was to leverage existing networks and service enablers. The other approach to monetization discussed was to create of new services—cloud services were probably the most talked about development at the event. I thought this poster I saw at the event was a poignant reminder of the vast untapped potential that many see in existing services.

Several of the keynotes and debates were around enabling the two-sided business model suggested by the Telco 2.0 initiative.

I agree that these are indeed great opportunities, yet the orthodoxies of the industry are clearly holding us all back from exploiting these and other opportunities.

Innovation Workshop – What happens when we let go of our preconceptions?

I always present, moderate a session track, or lead some other activity at Management World events that I attend. This time, the forum added a new format on the third day: “intensive debate”. Within this framework, I led an interactive workshop on “Digital Service Innovation – the new era of service provider innovation”. Here are a few pictures from the workshop as well as a short video. As you can see, it was very interactive.

httpvh://www.youtube.com/watch?v=g4WjLdMq3z4

Continue reading Thinking outside the box at Management World Americas →